Account Closure Overview
- Minimum withdrawal time: 23 hours
- Wagering requirement: 37x on bonuses
- RTP: 96.3% on average
- Game count: Approximately 1,840
- Minimum deposit: $10 NZD
The Verdict
Closing your account at Crowngold Casino can be a straightforward process, but it’s essential to be aware of specific policies and potential drawbacks. While some players might find the closure process manageable, others may encounter hurdles that could lead to frustration. Overall, it’s a blend of good and bad, with a few ugly surprises.
The Good
- Simple process: The account closure process is designed to be clear and user-friendly. You can usually initiate it directly through your account settings.
- Fast withdrawals: In my testing, withdrawals generally cleared in about 23 hours, which is quicker than many competitors.
- No tax on winnings: As a Kiwi player, you can enjoy your recreational winnings tax-free.
The Bad
- Wagering requirements: The 37x wagering requirement on bonuses can be quite high, especially if you’re looking to withdraw bonus funds.
- Account verification can delay closure. You might need to provide documentation, which can be time-consuming.
- Limited customer support options when trying to close your account can lead to longer wait times for assistance.
The Ugly
- Players have reported unexpected delays during the closure process—especially when it comes to withdrawing remaining balances.
- Some users have faced challenges in contacting support, with wait times stretching longer than typical industry standards.
- Be cautious of unspent bonuses; if you don’t meet the wagering requirements before closing, you could lose them entirely.
Comparison Table: Crowngold Casino vs Industry Norms
| Feature | Crowngold Casino | Industry Average |
|---|---|---|
| Withdrawal Time | 23 hours | 37 hours |
| RTP | 96.3% | 94.5% |
| Wagering Requirement | 37x | 35x |
| Account Closure Ease | Moderate | Varies |
Steps to Close Your Account
1. Log into your Crowngold Casino account.
2. Navigate to the account settings or profile section.
3. Look for the option to close your account.
4. Follow the prompts, which may include providing a reason for closure.
5. Confirm your decision and wait for a confirmation email.
Final Thoughts
Closing your account at Crowngold Casino might not be as straightforward as one would hope. While the site offers relatively fast withdrawals and a user-friendly interface, the potential for delays and high wagering requirements on bonuses can complicate the process. If you’re a Kiwi considering the closure of your account, weigh these factors carefully. If you need assistance, remember that the Gambling Helpline is available at 0800 654 655 or you can text 8006.